STARPPM – Tenants Information
Thanks for using our website to access important information about your tenancy. This section provides information on the following topics:
- Emergencies
- Locked out of your place?
- Non-Emergency situations
- How to pay your rent / make LATE payments?
- Proper notice when you want to move
- Snow removal operations
- How to make maintenance requests
- What are your rights; entry to your unit, maintenance issues, Residential Tenancies Act and Service New Brunswick (bi-lingual)
Please Read Carefully.
We operate according to the rules as described by the “Residential Tenancies Act of NB”. This act is administered by the province of NB, through the Office of the Rentalsman.
Emergencies
If you have an emergency, please make sure you are in a safe place and then call 911, immediately after that, please call the office at 506-830-7425. If it is after hours or nobody is available to take your call please use the emergency contact number on the answering machine, and also leave a message if you have time.
Call 911 for fire or vandalism. If you want to make a noise complaint, please follow the following steps: (1) Call 911, and then (2) call or email our office. We cannot mediate noise complaints, but can take corrective action with the Rentalsman to deal with the issue promptly during the next business day.
Some emergencies do not need to be reported to 911 but still need to be reported to the office immediately, such as no heat in winter. A flooding situation is also an emergency.
Locked out of your place?
We do not have access to spare keys, we use Carey My Keys and they have the copies of all keys for the properties we manage. If you need to have a door unlocked, or a set of replacement keys made, please call them at 386-5397 and ask about their costs and services.
Non-emergency situations:
• Broken appliances are bothersome but they are not emergencies
• Routine maintenance
• Noisy neighbors
• Parking issues
• Snow removal complaints
• How/where to pay rent
Many issues, such as those above, are important BUT are not emergencies. Owners are charged for emergencies so it is important to respect that it costs money for each after-hours contact (phone call, text) with our on-call staff unless you are sending an email.
The best way to contact us for regular tenancy issues is to use this website and follow the instructions given.
How to pay your rent
• Broken appliances are bothersome but they are not emergencies
• Routine maintenance
• Noisy neighbors
• Parking issues
• Snow removal complaints
• How/where to pay rent
Many issues, such as those above, are important BUT are not emergencies. Owners are charged for emergencies so it is important to respect that it costs money for each after-hours contact (phone call, text) with our on-call staff unless you are sending an email.
The best way to contact us for regular tenancy issues is to use this website and follow the instructions given.
What are my options for paying rent?
You can pay rent via E-Transfers (EFT) formerly known as email money transfer. Please use star301 as your password to avoid delay in processing your payment.
• Cheque (under certain circumstances)
All tenants who have not paid rent on time will receive a “Notice to Vacate” the next day. This notice is registered with the Residential Tenancies Tribunal and will affect the status of your tenancy. It could also affect your credit report and your ability to obtain a good reference from us for your next tenancy. Read the notice carefully, as it contains important information and dates. We will apply to the Residential Tenancies Tribunal for assistance to have you evicted by the Sheriff if we do not receive the rent according to the dates on your notice.
How do I give notice when I am ready to move?
In order to give legal notice, it must be served in WRITING and be SIGNED, no later than three months in advance of your anniversary date. Your anniversary date is the 1st day of the month you began your tenancy.
If you cannot provide for a legal notice to vacate, and still need to get out of your lease early, please contact our office immediately to discuss your situation and options with our office manager. We are happy to work with you as long as you are willing to keep in contact with us and be flexible as we try to help you with your situation. Please read below, as an example of our typical response to tenants who do not try to work with us in these situations:
Sorry you cannot honor your signed lease. If you want to give proper notice it needs to be dated at least three months in advance of your anniversary date.
If you wish to stay let me know asap and we will work on getting your issues fixed.
If you still need to break your contract, please keep in mind:
1.) As per your signed contract, you are responsible for rent until the end of your lease.
2.) You are responsible for all costs to break your lease including
• Releasing fee of one month’s rent
• Small claims fee of $100.00 + HST
• Cost of a document server $87.50 + HST.
• Cost to locate you of $300-$600 + HST if you do not leave your forwarding address.
• Registration of judgment $115 + HST.
3.) Also for your protection, you will need to contact us for the final march out inspection and return of keys.
4.) We will make every effort to have the place leased as soon as possible and you will not be responsible for the rent after a new tenant is secured. Be co-operative with the leasing agent for showings. With any luck you may only have to pay the releasing fee.
5.) If you vacate your premises without making an arrangement with us for any money owed, we will register your file with the credit reporting bureaus and the money + costs will need to be paid before we can have it removed. Most lenders will not lend to an applicant with outstanding judgments.
We take our responsibility for administering your lease very seriously, and expect you to take your responsibility seriously as well.
Snow Removal Operations
Snow removal in Moncton is always a challenge, requiring patience by everyone involved. We cannot control when the snow falls, but are prepared for when it does. We hire a FULL-SERVICE snow plowing and removal company and do our best to have driveways cleared on a timely basis. Everyone wants their driveway to be cleared for when they go to work in the morning but this is NOT always possible because of the way the city snow removal operations take effect. These operational plans determine when your street is being plowed (and your driveway is being plowed in). Our crews need to work according to these operations, as well as the rate and timing of snowfall during a particular storm.
You can help by making sure you remove your vehicle when the crew arrives to clear your driveway. Learn the times that they arrive, after all, it is for your convenience too.
Maintenance requests
When you want to make a maintenance request, simply use the “maintenance” button on the homepage of this website. Please include the proper phone number that the repairman can reach you at. When you make a request please remember that a repair/serviceman can legally enter your unit at any time within 48 hours of the request (between 8am and 8pm Monday through Saturday) WITHOUT NOTICE. You do not need to be there during the maintenance but can be if you wish.
Your Rights
We believe the best relationship between tenant and property owner is one where all parties know their rights. For your convenience, we offer the link to the service New Brunswick website. This site contains valuable information and you should familiarize yourself with its contents. Two key issues that often come up are (1) what type of notice is required for an owner, manager, or serviceman required to give in order to enter your premises, and (2) what is a tenant’s remedy if a landlord will not fix my maintenance problems. Pay particular notice to these things and enjoy the useful information at www.snb.ca . Remember to click on the “renting in NB” tab and follow the links to the information you are looking for. There is a link to the “Residential Tenancies Act of NB” on this site as well.